![]() If you are not sure how to do this, here is Zendesk’s article on adding an agent or admin. With the unique company email, you created for the virtual agent, create an admin account for the virtual agent in Zendesk. You will need to log in to Zendesk as the virtual agent to finish connecting your bot to Zendesk Support, so make sure you have access to the virtual agent's email and have the login credentials ready for that.Ĭreating an admin account for the bot in Zendesk We suggest creating a unique company email for your virtual agent. In customer support, chatbots represent an opportunity to automate simple. Creating an email for your botĮvery account in Zendesk must be registered with a unique email (an email that’s not been used with another Zendesk account). A step by step guide to build a chatbot with Zendesk Chat and IBM Watson Assistant. If you already have a virtual agent with us working in Zendesk, you can use the same Zendesk account for your ticket bot and just connect the ticket bot to that account. Creating an admin account for the virtual agent in Zendesk.Creating an email for your virtual agent.This article includes the preparation needed before connecting your bot to Zendesk Support. This means the bot needs an admin account in Zendesk Support to act as your virtual agent. See Configuring components in the Web Widget (Classic) to learn more about configuring different channels in the Web Widget (Classic) beyond live chat.Our approach is to integrate natively with Zendesk Support. See Making the Web Widget (Classic) Chat-only for information.įor more details, please see the article on Feature differences. If you have multiple channels enabled in the Web Widget (Classic), such as help center, Support, or Talk, and want to only feature live chat on certain pages, then you can use the suppress Javascript API to suppress other channels, except live chat, on those pages.Most importantly, If you are using the legacy ‘setNotes’ or ‘appendNotes’ API see Migrating from the setNotes an appendNotes API for more information on mitigating the impact on your workflow. ![]() ![]() However, certain Javascript APIs will no longer work. Zendesk integrates with Ada Engage, a chatbot made especially for sales and.
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